Privacy Policy

Last Updated: August 24, 2026

ICEICEE (“ICEICEE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit iceicee.com (the “Site”), make a purchase, create an account, contact us, or otherwise interact with our products and services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with ICEICEE, we may collect the following categories of information.

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our Site, you may provide information such as:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order information

• Product selections

• Personalization details, such as a name or other text requested for a customized product

• Customer service communications

• Account information, if you create an account

• Marketing preferences

ICEICEE does not require customers to upload personal photographs in order to purchase our photo frames. Customers prepare and insert their own photographs after receiving the product.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Pages viewed

• Products viewed

• Shopping cart activity

• Referring website or source

• Date and time of visits

• Interactions with our Site

• General website usage and performance information

This information helps us operate our Site, understand how visitors use it, prevent fraud, and improve the shopping experience.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Producing personalized products

• Confirming orders and payments

• Arranging shipping and delivery

• Providing order and tracking updates

• Responding to customer service inquiries

• Processing returns, refunds, replacements, or cancellations

• Maintaining customer accounts

• Detecting and preventing fraud, abuse, and security incidents

• Improving our Site, products, and customer experience

• Understanding website traffic and shopping behavior

• Measuring the effectiveness of advertising and marketing campaigns

• Sending marketing communications when you have chosen to receive them

• Complying with legal, accounting, tax, and regulatory requirements

• Protecting our legal rights and the rights of our customers

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

3. Personalized Products

Some ICEICEE products may be customized with information provided by the customer, such as a name or other requested text.

We use personalization information only as reasonably necessary to:

• Prepare the customized product

• Fulfill the customer's order

• Provide customer service

• Resolve order-related issues

• Maintain appropriate transaction and business records

Customers are responsible for reviewing personalization details carefully before submitting an order.

ICEICEE does not require customers to submit personal photographs for the production of our photo frames.

4. Payment Information

ICEICEE offers secure payment methods that may include:

• SHOPLINE Payments

• Major credit and debit cards

• PayPal

• Apple Pay

Available payment options may vary depending on your device, browser, location, and checkout configuration.

Payment information is processed securely by authorized third-party payment providers.

ICEICEE does not directly store your full credit or debit card number.

Payment providers may collect and process payment information in accordance with their own privacy policies, security standards, and terms of service.

5. How We Share Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our products and services.

These providers may include:

• Ecommerce platform providers

• Payment processors

• Shipping carriers

• Logistics and fulfillment providers

• Customer support providers

• Website hosting and technology providers

• Fraud prevention and security providers

• Analytics providers

• Advertising and marketing service providers

• Email or messaging service providers

• Professional advisers, including legal and accounting providers

We provide these parties only with information reasonably necessary for the applicable service or as otherwise permitted by law.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal obligations

• Respond to lawful government or regulatory requests

• Enforce our agreements and policies

• Detect or prevent fraud or security threats

• Protect ICEICEE, our customers, or others

• Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction

6. Sale and Sharing of Personal Information

ICEICEE does not sell personal information to third parties in exchange for money.

Like many online retailers, we may use analytics, advertising, and similar technologies that allow certain information about website activity or devices to be processed by advertising or analytics partners.

Depending on applicable privacy law, some of these activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged.

Where required by applicable law, eligible users may have the right to opt out of certain targeted advertising, selling, or sharing activities.

You may contact us using the information in the Contact Us section below to submit an applicable privacy request.

7. Cookies and Similar Technologies

Our Site may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the Site functioning properly

• Maintain shopping cart functionality

• Remember preferences

• Enable account and checkout features

• Improve website security

• Analyze website traffic and performance

• Understand how visitors interact with our products

• Measure advertising effectiveness

• Provide advertising that may be more relevant to visitors

Some cookies are necessary for the Site to operate, while others may be used for analytics, functionality, or advertising.

You can control certain cookies through your browser settings and, where available, through cookie preference tools provided on our Site.

Please note that blocking certain cookies may affect Site functionality.

8. Analytics and Advertising

We may work with analytics and advertising providers to better understand how visitors use our Site and how our marketing campaigns perform.

These providers may collect information such as:

• IP address

• Browser and device information

• Pages or products viewed

• Referring URLs

• Website interactions

• Advertising identifiers

• Purchase or conversion activity

We may use this information to measure Site performance, improve our services, understand customer interests, and evaluate or deliver advertising.

Where required by law, we will provide applicable choices regarding non-essential advertising or tracking technologies.

9. Email Marketing

If you voluntarily subscribe to promotional emails from ICEICEE, we may use your email address to send:

• Product announcements

• Special offers

• Promotions

• New product information

• Other ICEICEE marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications will not prevent us from sending transactional messages related to your purchases, such as order confirmations, shipping updates, or customer service communications.

10. SMS Communications

If ICEICEE offers SMS communications and you voluntarily choose to participate, we may use your phone number to send transactional or marketing text messages according to the consent you provide.

Consent to receive marketing text messages is not required as a condition of purchasing from ICEICEE.

Message and data rates may apply.

Where applicable, you may opt out of marketing text messages by following the unsubscribe instructions provided in the message.

We do not sell mobile phone numbers or SMS consent information to third parties for their own independent marketing purposes.

We may provide information to technology providers when necessary to operate our messaging services.

11. Shipping and Order Fulfillment

To fulfill and deliver your order, we may provide necessary information to shipping carriers, logistics companies, fulfillment providers, or other service providers involved in order delivery.

This may include:

• Name

• Shipping address

• Phone number

• Email address

• Order or shipment information

Such information is provided only as reasonably necessary to process and deliver your order or provide related customer support.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example, we may retain information as necessary to:

• Fulfill and support orders

• Maintain transaction records

• Process refunds or disputes

• Provide customer service

• Detect fraud

• Maintain financial and tax records

• Meet legal and regulatory obligations

• Establish, exercise, or defend legal claims

The specific retention period may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our Site uses secure HTTPS connections, and payment transactions are processed through authorized payment providers.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers are also responsible for maintaining the confidentiality of any account credentials associated with their ICEICEE account.

14. International Processing of Information

ICEICEE operates an online store and uses ecommerce, payment, technology, logistics, analytics, and other service providers that may operate in different countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside the state, province, or country where you live.

Where required by applicable law, we take reasonable steps to ensure that personal information receives appropriate protection when processed across jurisdictions.

15. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you

• Request information about how your personal information is used

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain targeted advertising, selling, or sharing activities where applicable

• Appeal certain decisions regarding a privacy request where required by law

These rights are subject to applicable legal exceptions and verification requirements.

To submit a privacy request, please contact:contact@mail.iceicee.com

Please include enough information for us to identify and respond to your request.

We may need to verify your identity before completing certain privacy requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

16. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state of residence and whether the applicable law applies to ICEICEE, these rights may include:

• The right to know or access certain personal information

• The right to correct inaccurate personal information

• The right to request deletion of certain personal information

• The right to obtain a portable copy of certain information

• The right to opt out of certain targeted advertising

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses of sensitive personal information where applicable

To exercise an applicable privacy right, contact us at:contact@mail.iceicee.com

We may request information reasonably necessary to verify your identity and process your request.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

17. Children's Privacy

ICEICEE's Site and online shopping services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our Site.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and address the matter.

18. Third-Party Websites and Services

Our Site may contain links to websites or services operated by third parties.

Information you provide directly to a third-party website or service is governed by that third party's privacy policy and terms.

ICEICEE is not responsible for the privacy, security, or content practices of websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services they use.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:

ICEICEE

Legal Business Name: Guangzhou Guimi E-Commerce Co., Ltd.
Email: contact@mail.iceicee.com
Phone: +86 159 1482 9818
Business Mailing Address:
Room J17, Unit 202, 2nd Floor, No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou, Guangdong [510655], China

Website: iceicee.com